![]() ![]() The workaround is to first quit Backup and Sync before plugging in the camera. What I found is that if it is running, and I plug my R6 (firmware 1.1.1) into my mac, then I see the issue where EOS Utility 3.13.10.2 launches, but all options are disabled on the main screen. In my case, the culprit is Google's Backup and Sync application. Here's mine in the hopes that it helps someone else. Thank you to everyone who posted their ideas and their solutions. I was encountering this problem on my R6 in macOS Catalina (10.15.7) and found a different cause and workaround. This works for Catalina and Mojave 10.14.6 (Mojave works with NAS utility running, Catalina does not) If the started program is not the EOS Utility then stop that programming from running and try to connect again!Įdit: I was able to connect to the camera via USB even with WiFi enabled and airplane mode off. Responding no does not seem to free up the camera for the EOS Utility, however, ImageCapture is able to view the camera photos.īottom line: turn off Wifi on the camera, then watch for a program to automatically start when you turn on the USB connected camera. The offending program was a NAS utility that keeps shared folder in sync when something is connected to the USB port it automatically prompts you to import photos. Once I quit the offending program and tried to connect then everything worked properly for both settings of the EOS Utility in the menu bar! This is when I realized that another program prompted me to import photos, which I believe prevents the EOS Utility from seeing the camera. “ I paid closer attention to what started when I plugged in the camera into the USB port followed by turning on the camera. When setting this to “Start Automatically. ![]() If you do not see the menu bar item you can find EOS Utility in Applications > Canon Utilities > EOS Utility.Even when set to not start automatically you can start EOS Utility 3 manually and all works.“Start EOS Utility automatically when the camera is connected” to make life easier.The EOS Utility that appears in the menu bar at the top of the Mac display has an option that should be set to.WiFi must be disabled, that can be done by disabling or setting airplane mode on.Thanks to all that have responded to this topic, your suggestions have led to me to the solution! ![]()
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